We accept Visa, MasterCard, American Express, debit and credit cards. Online orders can also be placed via Apple Pay, and PayPal Express Checkout.

The discount code must be used within the validity period. It will not be applied after it expires. Specific discount codes and event details are subject to the official website.

Unfortunately, we CANNOT cancel an order once it is shipped. However, once you have received the package, you can either keep it or contact us to issue a return. To cancel an order that has not been shipped out, please contact our customer service team via support@fresila.com.

Please contact us via support@fresila.com with your return request within 30 days, while ensuring that the product is unworn, unwashed, in its original condition and with all tags attached.

Please note: We don’t accept packages that are returned directly without contacting us in advance.

Please make sure that all returns are sent to the address below, or it will affect your return process.

Return Address:
Room 1327, 13/F, Chao's Industrial Building, 9 Kin Fat Street, Tuen Mun, New Territories, Hong Kong

Customer Service Email Address: support@fresila.com.

Our customer service team will reply to your email within 24 hours on business days.

We strive to display the colors of our products on the website as accurately as possible. However, the actual color depends on your monitor, and we cannot guarantee the accuracy of your monitor's display of any colors. In addition, the color may appear differently as the angle of light changes. Place your product in different lighting conditions to observe its reflective effects. Therefore, the actual product color you receive may vary under different lighting conditions.